Instructional Designer: 5 Years

Virtual Training Specialist: 3 Years

Corporate Trainer: 4 Years

Learning Ecosystem

Curriculum Architecture

Program Design

Instructor-Led Training

Asynchronous & Self-Paced Learning

Workshops & Discussion-Based Learning

Compliance & Regulatory Training

Systems Training

Content & Learning Experiences

Facilitator/Participant Guides • eLearn/Microlearn Modules

Assessments • Simulations • Classroom Activities

Visual Aids • Job Aids • QRGs • Interactive PDFs

Videos & Multimedia • Education Podcasts

Gamified Learning Experiences

Methodologies

ADDIE • SAM • AGILE

Adult Learning Principles

Kirkpatrick Evaluation Model

Training Needs Analysis (TNA)

Data-Informed Learning Strategies

Iterative Design & Development

Learning Management System (LMS) Integration

Knowledge Management System (KMS) Alignment

Archiving, Audit Trails, & Version Control

Curated Design Approaches

Blended • Asynchronous • Instructor Led Trainig (ILT)

Immersive • Interactive • Applied • Adaptive • Integrated • Gamified

Instructional Design

Design Principles

Color Theory

Graphic Design

Icon Design

Infographic Design

Simulation Design

Interactive & Immersive Design

Gamification

Storyboarding

Visual Storytelling

Script/Scenario Development

Multimedia Production

Video & Audio Editing

Animation & Motion Design

Strategic AI Utilization

Tech & Software Acumen

Training Authoring & Publishing Tools

Regulatory & Compliance

(TILA, FDCPA, FCBA, FCRA, ECOA, AML)

Version Control, Archiving, & Audit Trailing

Retail & Customer-Centric Mindset

Brand Immersion

Customer Experience

Quality Control

Performance Metrics

Soft Skills Development

Call Management

De-Escalation Strategies

Negotiation Skills

Critical Thinking

Problem Solving

Leadership Development

Cross-Departmental Knowledge

Corporate

Client Facing

Customer Service

Collections

Disputes

Fraud

Collaboration & Communication Strattegy

Project Management Lead/Ownership

Stakeholder Mapping & Influence Planning

Cross-Departmental Alignment

Cross-Functional Collaboration

Learning Management System (LMS) Integration

Knowledge Management System (KMS) Alignment

Stakeholder Inclusion & Communication

SME, Trainer, and Leadership Input

Iterative Design Strategy

Data-Based Decision Making

Transparent Feedback Loops

Rapid Prototypes & Early Validation

Trainer Readiness Planning

Launch Readiness Planning

Post-Launch Support

Manager Toolkits

Post-Training Reinforcment

Change Management & Enablement

Adoption Monitoring

Post-Launch Analysis & Retrospectives